FAQS

1. What kind of products does Kivanza offer?

We provide high-quality home & kitchen essentials that combine style, comfort, and everyday functionality.

2. How can I place an order?

Simply browse our store, add your favorite items to the cart, and proceed to secure checkout. It only takes a few minutes!

3. Do you offer Cash on Delivery (COD)?

Yes ✅ We offer Cash on Delivery all across Pakistan for your convenience.

4. How long does delivery take?

Delivery usually takes 2–5 working days depending on your location.

5. What if I receive a damaged or wrong product?

Don’t worry 😊 If your item arrives damaged, defective, or incorrect, just contact us within 3 days of receiving it and we’ll replace it or issue a refund (according to our return policy).

6. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via SMS/Email/WhatsApp to track your parcel easily.

7. Do you ship internationally?

Currently, we only deliver within Pakistan, but international shipping is coming soon.

8. How can I contact Kivanza?

You can reach us through: